Social Media Moderation Guidelines

Adapted from PHSA.

We welcome participation in discussions, but we believe people should feel respected and safe on our channels, as well as be protected from misinformation, harmful advice, advice that is not evidence-based or spam. We also expect conversations to follow the conventions of polite discourse so that everyone feels welcome to participate. To support these objectives, We Are Allies social media moderators will use moderation options provided by the platforms to moderate content that interferes with these objectives, such as(without limitation):

  • Content that contains profanity or is discriminatory, hateful, defamatory, racist, sexist or obscene.
  • Content that breaches employee or patient privacy.
  • Content that contains personal attacks beyond the expectations of civil discourse.
  • Content that unreasonably invades anyone’s privacy.
  • Content that impersonates anyone.
  • Content that spreads misinformation, disproven medical claims or harmful advice.
  • Content that constitutes spam or promotes services or products not approved by We Are Allies.
  • Content so far off-topic that it has no relevance to the topic at hand or interferes with the conversation.
  • Content that encourages conduct that could constitute a criminal offence or give rise to civil liability, or that otherwise violates any applicable laws, regulations or treaties.
  • Content that is contrary to the principles of the Canadian Charter of Rights and Freedoms.

We Are Allies moderation options include, but are not limited to, hiding or deleting posts and turning off comments. Where other options have failed, moderation may involve blocking users. If you have questions about this moderation policy or how we apply it, please contact: inquire@weareallies.ca

Monitoring Hours

We Are Allies social media channels are generally monitored during regular business hours, Monday–Friday, 8:30 a.m.–4:30 p.m. Pacific Time. We will do our best to respond to posts within two business days.

Media

For media inquiries about We Are Allies please contact inquire@weareallies.ca. Media inquiries are not responded to on We Are Allies social media channels. 

Medical Advice

Medical advice will not be provided through social media.

Retweets (RTs), Quotes, Shares, Likes

Retweets, shared posts, liked posts and quoted posts do not imply endorsement on the part of We Are Allies. We may like, share or quote news, links and personal observations we believe are relevant to the work we do. A like, share or quote should not be taken as explicit endorsement of any position or argument that may vary from We Are Allies’s official position.

Following

Our decision to follow a particular social media user does not imply endorsement of any kind.

For more information about privacy, confidentiality and terms of service, please see PHSA Social Media Moderation, Terms of Service and Data/Privacy Policies